Question 1

Do I have to create an account to shop?

Accepted Answer

No. You have the option to create an account or check out as a guest. However, creating a Vitamode® account is free and will speed up the checkout process. It’ll also help you to keep track of all your purchases.

Question 2

How to pay?

Accepted Answer

1. Click Checkout button to make payment.

2. Enter your shipping details.

3. Choose the delivery method.

4. Then, you are required to choose payment method. We accepted two ways of payment:

1. Credit/Debit Card (Mastercard, Visa, American Express)
	2. Manual Payment

Pay using Credit/Debit

Enter your card number, expiration date, security code and the cardholder name. The card will be charged automatically after you placed the order.

* RM 1.00 processing fee will be charged on every credit/debit card payment.

Manual Payment

1. Transfer funds to Medispecs (M) Sdn Bhd account using online banking.

Details:
Recipient Name: Medispec (M) Sdn Bhd
Account number: 3123366612
Bank Name: Public Bank Berhad

2. Send the proof of payment to us via website chat or Facebook Messenger.

Question 3

I can't remember my username or password. What should I do?

Accepted Answer

Click login and then ‘Forgot password?’. Follow the instructions to to reset your password and you’ll receive an email to reset your password.

Question 4

What are store discount codes?

Accepted Answer

These are codes that you can use to enjoy a discount on your total bill when you shop online at www.vitamode.com.my

Question 5

How do I use my discount code?

Accepted Answer

To apply your discount code: 1. Enter the code during checkout. 2. The discount will be subtracted from your total bill.

Question 6

I am dissatisfied with the product and have returned my order. Will I receive a refund?

Accepted Answer

Please refer to our Terms and Conditions page or contact us at hello@vitamode.com.my

Question 7

What if I fail to use the discount code before the expiry date?

Accepted Answer

All discount codes will be deemed invalid once it passes its stipulated promotion date.

Question 8

If I’m unable to fully maximise the gift card, can I get a refund on the balance or exchange for cash?

Accepted Answer

Unfortunately, we are unable to provide refunds once the gift card is activated and unable to exchange the gift card for cash.

Question 9

What happens if the order total is more than the remaining gift card value?

Accepted Answer

If the sale is worth more than the value of the card, customers can pay for the remaining cost using your other payment methods.

Free Delivery

*only for orders above RM150 (W.M)

Frequently Asked Questions